Reception
Queue management
Each stage from arrival to completion is recorded, so where customers accumulate can be identified afterwards rather than guessed at.
At high-traffic branches, organising the flow is what separates a tolerable wait from one that is visible from the street.
Operations
Desk load balancing
Tickets are routed by transaction type and desk availability, so the line does not pile up at one window while another sits idle.
The system spreads demand across the open desks, so the queue does not pile up at a single window.
Equipment
Signage design
From the entrance to the dispenser, the waiting area and the desks, signage is placed where people actually hesitate.
From the entrance to the dispenser, the waiting area and the desks, signage is placed where people actually hesitate.